The challenge facing companies today is how to provide an easy, efficient and consistent service across multiple communication channels, ensuring an uninterrupted omnichannel experience. We help our clients optimize contact and negotiation rates with their customers by minimizing process costs through effective conversions. Offer your clients the possibility of self-handling their queries, without effort or complications through our voice portal.
• Increase in the CCP (contact with the correct person) rate by an average of 40%.
• Reduction of operating costs by more than 20%.
• Increased productivity per agent / trader: x2 with predictive dialing and multichannel automation.
• Elimination of the cost of complementary applications by up to 99%.
• Configurable, user-friendly and automated applications can minimize human errors by up to 99%.
• Recognition rate of up to 97%.