There are nine major strategic technology trends that companies should plan for in 2021, as the pandemic continues, according to Gartner analysts, who released their predictions Monday, 19, at the Gartner IT Symposium / Xpo Americas virtual conference, which will Until thursday.
Organizational plasticity is the key to these trends. "When we talk about strategic technology trends, we’ve actually grouped them into three different themes, people centering, location independence and resilient delivery," said Brian Burke, vice president of research at Gartner. "What we are talking about with trends is how do you leverage technology to gain the organizational plasticity needed to shape and reform whatever is needed as we emerge from this pandemic?"
These are nine main trends, in no specific order. And they will have an impact for more than next year, and can be considered until 2025.
"We don't prioritize that, so we don't say that one is more important than the other," explained Burke. "Different organizations in different sectors will prioritize the impact of trends on them as being higher or lower, but when we really look at all sectors, geographic regions and trends, we think these are the most impactful trends that organizations are generally adopting to face in the next five years. "
Strategic technology trend # 1: Internet of Behaviors
The Internet of Behaviors (IoB) is an emerging trend. The term "Internet of Behaviors" was first coined in Gartner's 2020 technology forecasts. This is how organizations, whether government or private sector, are leveraging technology to monitor behavioral events and manage data to update or demote experience to influence these behaviors. This is what Gartner calls "digital dust" in people's daily lives. Includes facial recognition, location tracking and big data.
Strategic technology trend # 2: cybersecurity mesh
The trend in cyber security mesh technology allows people to access any digital asset security, no matter where the asset is or where the person is located. Burke said: "The cybersecurity fabric is really how we actually reach an inflection point or an inflection point with security, and this is leading us to really decouple policy enforcement from policy decision making. These have been coupled in the past. that this allows us to do is that it allows us to put the security perimeter around the individual instead of around the organization. "
"The way security professionals traditionally think about security is that inside the organization it is secure. So, we make sure that everything outside your organization is protected through this security mechanism inside the organization, inside the firewall. With more assets security outside the firewall, especially with the cloud and more remote employees, the security perimeter needs to be around an individual and the application is made through a security broker to access the cloud, so that the policy is enforced on asset itself, Burke explained.
Gartner predicts that by 2025, the cybersecurity fabric will support more than half of digital access control requests.
Strategic technology trend # 3: Total experience
Another trend is the total experience (TX). Last year, Gartner introduced multiexperience and that is a step further. Multiexperience are several access modes using different technologies, and TX combines customer experience, employee experience and user experience with the multiexperience environment.
Organizations need a TX strategy as interactions become more mobile, virtual and distributed, especially as a result of the COVID-19 pandemic.
"The challenge is that, in most organizations, these different disciplines are isolated. So what we're saying is that the basis of this prediction is that, if you can bring together customer experience, employee experience, multiple experience and user experience , the common notary effect, common notary innovation as a combination of strategies is more difficult to replicate than in a single strategy, according to Michael Porter. And we believe that too. So you can put it all together. That's where you'll get the competitive advantage that will be realized through these experience metrics, "said Burke.
Gartner predicts that organizations that provide a TX will outperform competitors in key satisfaction metrics over the next three years.
Strategic Technology Trend # 4: Inteligent Composable Business
This trend, combinable smart business, is about leveraging an application perspective and bundled business features, which can be thought of as blocks of functionality accessible through APIs, Burke said.
"They can be developed by suppliers or provided by suppliers or developed in-house. This type of structure, which allows you to put these bundled business resources together and then access the data through a data fabric to provide your configuration. and rapid reconfiguration of business services that can be highly granular, even personal acts. "
"The smart composition business consists of bringing together things like better decision making, better access to data that changes the way we do things, what is needed for flexible applications and what we can deliver when we have this combinable approach to application delivery, ", explained the analyst.
Strategic technology trend # 5: Hyperutomation
Hyperutomation is another important strategic trend for 2021. It was also an important strategic trend last year and is evolving.
"We saw a huge demand to automate repetitive manual tasks and processes, so automation of robotic processes was the star technology that companies focused on doing this. This has been going on for a few years, but what we are seeing now is that it has changed from task-based automation to process-based automation, automating a series of tasks in one process, to functional automation in multiple processes and even moving towards automation at the level of the business ecosystem. So really, the breadth automation has expanded as we move forward with hyperautomation, "explained Burke.
Strategic technology trend # 6: Operations anywhere
Another strategic trend, operations anywhere, refers to an IT operational model that supports customers everywhere, empowers employees everywhere and manages the deployment of business services in a distributed infrastructure.
Burke said operations anywhere have always been there, but the pandemic has become urgent.
"There has always been a movement for location independence and service delivery where it is needed. But, at least in America and Europe in March, suddenly all these people working from home really raised awareness of it, that it was an immediate need to support remote employees and most organizations were able to resolve this very quickly. But we are also dealing with our customers, and our customers are remote and our products need to become remote delivery as well. "
With employees working from home and salespeople working from home, talking to purchasing agents and buyers working from home, this added to the problem and the need to provide services to people wherever they are and where they are needed, Burke said.
Gartner predicts that by the end of 2023, 40% of organizations will have applied operations anywhere to provide optimized and combined virtual and physical experiences for customers and employees.
Strategic Technology Trend # 7: AI Engineering
This trend involves providing engineering discipline to an organization because only 53% of projects go from artificial intelligence (AI) prototypes to production, according to research by Gartner.
"AI engineering is about providing the kind of engineering discipline, a robust framework that will emphasize having AI projects delivered consistently to ensure they can scale, go into production, all those kinds of things. AI for end-user organizations, so when you talk about big vendors, yes, they’ve delivered successfully in the last few years, but end-user organizations need to move out of the AI AI stage and switch to a robust delivery model and it’s what AI engineering is all about, "said Burke.
Strategic technological trend nº 8: distributed cloud
Distributed cloud is another technology trend and involves the distribution of public cloud services to different physical locations, while the operation, governance and evolution of services are the responsibility of the public cloud provider.
Gartner predicts that by 2025, most cloud service platforms will provide at least some distributed cloud services that start at the point of need.
Strategic technology trend # 9: Computing that improves privacy
Privacy is more important than ever, as global data protection legislation matures, and Gartner predicts that by 2025, half of large organizations will implement computing to increase privacy for data processing in untrusted environments and multi-part data analysis use cases. Privacy-enhancing computing protects data in use while maintaining secrecy or privacy.
Burke said the actual number of companies that will use computing to improve privacy is difficult to assess. "This is difficult to assess because what we have seen over the years, of course, is that many organizations have not focused as much attention as they probably need on privacy. But we think what is happening now is that privacy legislation globally is really starting So, when privacy legislation is introduced, it takes time for the application to keep up with the legislation. "
"Privacy will be an issue for organizations going forward. The importance will increase, but also the opportunities will increase to be able to use trusted third parties for analysis and share data among priorities without exposing the private details in that data and that kind of thing. , "added,
How to plan for the future?
"One of the things that is really a premise underlying all of our research, including cutting edge technology trends, is that we are not going to get out of the pandemic and go back to what we were," said Burke. "We are going to get out of the pandemic, but we are going to move forward on a different path. So really, trying to anticipate what that path will be for your organization helps to guide you on how you are going to emerge from the pandemic on a different path. So, these trends are focused on organizational agility because that is what will be successful as we enter a new future phase, hopefully soon. "