Tribunal de Contas - RJ

Court of Accounts of the State of Rio de Janeiro (TCE-RJ) is an external control body of the state of Rio de Janeiro, in Brazil. Like other similar courts, it must inspect the state and municipal accounts located there, with the special exception in the capital of Rio de Janeiro.

What was the client’s problem?

1

TCE-RJ had an internal and external telephone system, composed of a telephone exchange (PABX1), acquired in 2001, telephone terminals and cabling systems. These equipments had approximately 20 years of use and reached the estimated useful life expectancy. In view of this, it was of fundamental importance to replace the telephone exchange to guarantee the operation of the existing voice communications lines.

What was the solution presented?

2

The project aimed at acquiring a specialized company to supply and install a hybrid telephone system and unified communications system, including configuration, technical training and assisted operation for the TCE-RJ buildings. In addition to the supply and installation of a new hybrid telephone exchange, system configuration, technical training and assisted operation, it included the supply of all materials, products, supplies, equipment and tools that are necessary for its performance, such as: cables switchgear, switchgear, UTP cabling, telecommunications outlets, among other elements essential to the implementation of the system, including the provision of telecommunications racks. In addition to the Equipment, the implementation and Onsite technical support for 60 months and unlimited original license were contracted for the operation of all extensions, interfaces, SIP accounts acquired by this contract in the total of 3200 units. The solution also included Software for mobile equipment (cell phones and tablets) and Charging Software Training.

Results achieved

3

Among the results obtained by the client with this solution, the following stand out: the TCE-RJ (Court of Accounts of RJ) had the modernization of its Central Telephone System for a hybrid and unified communication solution, flexibility and scalability, unification of extensions, administration of facilitated network, improvements in service to citizens, management via the web, data optimization and better status visibility.