Câmara Municipal de Porto Alegre

The Porto Alegre City Council is the legislative body of the municipality of Porto Alegre, the capital of Rio Grande do Sul. It currently has 36 councillors.

What was the client’s problem?

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The Porto Alegre City Council, the capital of Rio Grande do Sul, had an obsolete, physical, analog Central Office. The Engineering team had been planning to go digital for a few years, but had concerns about how the users would adapt to the change, what the costs would be and, above all, how to plan a totally new solution, which involves the infrastructure and the work of the IT team. All the implementation work had to be halted due to the flood crisis in Rio Grande do Sul, but as soon as the situation normalized, the project was resumed and successfully concluded. This even made it possible for a large number of employees who were unable to return to the office to work remotely due to the repair work caused by the floods, offering tools and facilities that greatly increased the efficiency of legislative work.

What was the solution presented?

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The services were contracted via public tender and include the provision of IP/Ura/contact center telephony solution services, unified communication and omnichannel solution, hosted in the cloud and other software, including STFC access resources, local, national and international calls, as well as access to the cloud platform via dedicated internet link, with installation, configuration, support, maintenance and training services, 0800 service, with the aim of reducing costs and improving the services provided to the population. The Rainbow Alcatel Lucent Enterprise softphone solution was deployed for all extensions in order to meet employee communications needs. This solution allows calls to be answered via cell phone, landline and computer, from anywhere, as well as allowing corporate chat and conferences, with the aim of improving the employee experience and internal operational efficiency and citizen service, allowing the Chamber’s facilities to operate continuously and without downtime throughout the year. Contracted solutions: - Rainbow Hub and Rainbow Business Alcatel Lucent Enterprise solution - Alcatel Lucent Enterprise Cloud Pbx solution, with licenses for 500 extensions per IP phone, desktop and cell phone (via softphone) - Alcatel Lucent Enterprise M7 telephone terminals - Unlimited minute packages for local, national and international calls - IVR (Interactive Voice Response) feature - Videoconferencing: conference room

Results achieved

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Low investment and reduced telephony costs - Easier and more responsive service - Flexibility: mobile, telephone and computer service. - Unified contract (Telephony + Operator) - Management of remote employees, with various controls, as well as easy organization through bubbles (groups) in Rainbow - Simplified infrastructure. - Greater security, with confidentiality of calls through encryption, as well as compliance with the LGPD. - Number portability. - Flexibility, mobility and integration - Easier installation and configuration - Better call quality - Improved management of the services provided.