Banco do Nordeste

Banco do Nordeste do Brasil (BNB) is a multiple financial institution organized in the form of a publicly-traded mixed-capital corporation with more than 90% of its capital under the control of the Federal Government. Since its inception, it has its headquarters in the city of Fortaleza, Ceará. BNB is considered the largest regional development bank in Latin America and is present in about 2 thousand cities, covering the entire area of the nine states of the Northeast Region (Maranhão, Piauí, Ceará, Rio Grande do Norte, Paraíba, Pernambuco, Alagoas, Sergipe and Bahia), besides the north of Minas Gerais (including the Mucuri and Jequitinhonha Valleys) and northern Espírito Santo.

The bank’s clients are economic, institutional and individual agents. Economic agents include companies, associations and cooperatives. Institutional agents include governmental and nongovernmental entities. Individuals include rural producers and informal entrepreneurs.

What was the client’s problem?

1

The bank’s equipment had already been obsolete for at least 5 years. VoIP handsets, for example, had a liquid crystal display and limited resources.

What was the solution presented?

2

3CORP in partnership with Huawei Enterprise presented the customer with a VoIP solution. Among the items presented were:

- Provision of 352 voice gateways, one in each branch of the bank that had a back-up in case of failure to communicate with the Core.
- Installation of the Contact Center (IPCC), serving 900 agents and 60 supervisors.
- Charging of all calls made by bank employees.
- Implementation of 33 financial operations desks.
- Installation of mobile interface in the 355 branches and Core.
- Installation of 12,000 VoIP devices in branches and Core.
- Supply of 553 switches with PoE in the branches.
- Management of the entire VoIP network through eSight.
- Contact Center call recording.
- Installation of 86 audio conference devices.

All solution appliances have a redundancy at the primary site and the secondary site.

Results achieved

3

- Ease of communication between the Bank’s branches and Core. - Savings of R$ 5.6 million in 2017. - Reduction in energy costs. - Enabled the use of softphone in mobile devices and desktops. - Enabled video calls in all 26 superintendencies and presidency of the bank, plus video conferences. - Identification of the caller in the display of the device, with photo, name, role and capacity. - Reduction of costs with mobile telephony. - Reduction in the amount of equipment in the Data Center.